Privacy

Effective Date: March 6th, 2024

At Naomi, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We collect various types of personal information when you interact with our website and services:

  • Personal Information: This includes your name, email address, phone number, and shipping and billing addresses, which you provide when you create an account, place an order, or subscribe to our communications.

  • Payment Information: Payment details (e.g., credit/debit card or PayPal) are processed securely through Shopify Payments and PayPal. We do not store sensitive payment information on our systems.

  • Usage Data: We automatically collect data such as your IP address, browser type, device information, and actions taken on the site (e.g., pages visited, time spent on the site). This information is collected through cookies and analytics tools.

  • Marketing Preferences: If you opt-in, we collect your preferences for receiving marketing communications, including updates, promotions, and newsletters.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Order Processing & Fulfillment: To process and fulfill your orders, including shipping, returns, and exchanges.

  • Customer Support: To respond to your inquiries, resolve issues, and provide necessary assistance.

  • Marketing Communications: To send you promotional content, product updates, or newsletters, if you’ve opted in to receive such communications.

  • Website Analytics & Improvements: To analyze website performance, improve user experience, and optimize our services based on your browsing behavior.

3. How We Protect Your Information

We take the security of your personal information seriously and implement the following measures:

  • SSL Encryption: All transactions are processed through Shopify Payments and PayPal with SSL encryption to ensure your data is secure during online transactions.

  • Secure Payment Processing: Your payment information is securely handled by Shopify Payments and PayPal, and we do not store sensitive payment details.

  • Data Retention: We retain your personal data only as long as necessary to fulfill your orders, provide customer support, and comply with legal obligations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to track website usage and improve your browsing experience:

  • Types of Cookies:
    • Essential Cookies: These are necessary for the operation of the website (e.g., for shopping cart functionality).
    • Analytics Cookies: These track your activity on our site, such as pages visited and time spent, to improve our services.
    • Advertising Cookies: These cookies may be used to deliver targeted ads based on your browsing behavior.

You can manage cookie preferences through your browser settings, but disabling certain cookies may affect your experience on the website.

5. Third-Party Services

We share your data with trusted third-party service providers to help us run our business operations:

  • Payment Processors: Your payment information is processed securely through Shopify Payments and PayPal.

  • Shipping Providers: We use USPS and UPS for shipping your orders.

  • Email Marketing: We use Klaviyo to send marketing emails and promotions.

All third-party providers are contractually obligated to protect your data and use it only for the purposes outlined in this Privacy Policy.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.

  • Update: You may update or correct your personal information at any time by logging into your account or contacting us.

  • Deletion: You have the right to request the deletion of your personal data, subject to legal exceptions.

  • Opt-Out of Marketing: You can unsubscribe from marketing communications at any time by following the “unsubscribe” link in our emails or by contacting us directly.

If you wish to exercise any of these rights or have concerns about how your data is being used, please reach out to us at info@naomiscents.com

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, with the revised Effective Date. Please review this page regularly for updates.

8. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact us: